New Manager Courses

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.

The Challenge

To achieve its vision of ‘first contact delight’ for each and every customer, The Carphone Warehouse needed to find a way to get employees across its customer management contact centres to live its new values...

It’s an absolute minefield…what is the correct option for myself or for my managers when it comes to management and leadership development?

Master these four principles of consultative partnering and you will transform your approach to important sales opportunities.

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.

What does it take to be a successful public speaker?

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.

Some people say that in the era of consultative-partner selling, closing is no longer necessary. This is just not the case.