Critical Thinking Courses

Cold calling, or telemarketing, is a tough, but rewarding role.

We recently had the pleasure of delivering a tailored training programme for team members at MACH Recruitment. The feedback received has been very positive, with delegates describing the course as well-planned, highly relevant, and rich in practical insights they can apply in both their professional and personal lives.

Delegates found the content engaging, relatable, and empowering, particularly appreciating sessions on conflict management, SMART goal setting, emotional management, and effective communication. Many highlighted how the training gave them renewed confidence in their managerial roles and methods they could take forward immediately.

The trainer was described as enthusiastic, informative, and inspiring, successfully maintaining attention and creating a positive, energetic learning environment. Delegates also praised the delivery style—bite-sized, visual, and impactful, which made it easier to retain information and apply it in real-life scenarios.

We are thrilled with the level of engagement and commitment shown by the MACH Recruitment team and look forward to supporting their ongoing development in future sessions.

Verbal based communication, and cold calling in particular, remains an important part of any balanced sales strategy.

First Response Training have been working with Dimensions since early 2007 to provide a wide range of health and safety and social care training courses to their staff.

Reaching the decision maker is the first major milestone in the sales process, and it is vitally important to understand the best ways to achieve this.

When it comes to negotiations, having the edge on the other side can make all the difference.

Here's what GDPR means for us marketers and sales professionals, especially those with active cold calling and emailing campaigns.

Cross-cultural negotiations can falter for a whole variety of reasons.

Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.